TAPIMaster
v3.1TAPIMaster is a Third Party CTI solution with SDK. Up to 4 are clients freeware. TAPIMaster client / server offers TAPI-based third party CTI with up to four users as freeware. This gives you ample op...
Description
Telephone switches can be found in all medium and large sized companies. Unfortunately only a few companies manage to exploit their switch'ss features to the full benefit of the company and customers.
Employees spend too much time punching in numbers, which have been noted down on yellow stickers, and misunderstanding the telephone'ss special keys. Perhaps most importantly, employees often wait for the customer to call them instead of seizing the initiative themselves to provide better customer care.
This is not always due to a lack of verve among the employees; rather it is often because there are no tools to support the efficient use of the telephone.
Employees spend too much time punching in numbers, which have been noted down on yellow stickers, and misunderstanding the telephone'ss special keys. Perhaps most importantly, employees often wait for the customer to call them instead of seizing the initiative themselves to provide better customer care.
This is not always due to a lack of verve among the employees; rather it is often because there are no tools to support the efficient use of the telephone.
