LBE Desktop Helpdesk

Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work.

Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk.

Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required.

Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle.

The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports.

If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc.

Change format according to conditions you define (e.g. to show all overdue Jobs in red).

Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters.

Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text.

Ideal for standard replies. Other features:- Adapts to your organization structure.

Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators.

Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.